Patient Satisfaction
Over 5500 patients were surveyed in 2007 regarding their experiences at Commonwealth Orthopaedics. The following percentage of patients surveyed rated their experiences as “excellent” or “very good”:
92%
Overall experience: physician office visit96%
Overall care: surgical suite99%
Overall quality of care: physical therapy
Patient Satisfaction Survey
At Commonwealth Orthopaedics, our goal is to provide quality care to all of our patients and we strive to continually improve services. We welcome your opinion and appreciate your responses to the following questions. Simply click on the link below to access our short patient satisfaction survey. Thank you!
Patient Testimonials
Click a patient to learn more (from the August 2006 Physician Satisfaction Survey).
Barbara – Annandale
Knee Replacement
Dennis – Amissville
Total Hip Replacement
Blanca – Leesburg
Bilateral Hip Replacement
Sarah – Burke
Fractured Elbow
Ca'Dell – Reston
Achilles Repair
Carolyn – Alexandria
Bilateral Hip and
Knee Replacements
Hisham – Reston
ACL Repair
Brian – Herndon
Torn Biceps Tendon
John – Springfield
Spine Surgery
Hiko – Fairfax
Detached Thumb Ligament
Matthew – Fairfax
Shoulder Repair
Courtney – McLean
Fractured Leg
Lisa – Centreville
Minimally Invasive Spine Surgery
Maurice – Clifton
Osteoarthritis
Maureen – Oak
Hill
Non-Surgical Pain Management
Brian – Reston
Minimally Invasive Total Hip Replacement
James – Arlington
Knee Replacement
More Testimonials...
Surgery Center Testimonials
“The nurses at the Surgical Suite were great! Friendly,
funny and professional. The two follow-up calls I received after surgery
were unexpected but a great touch. Thanks.”
Dave –
Herndon
“I had arthroscopic knee surgery at the Fairfax Surgical Suite and
experienced a quality of health care that I can only describe as remarkable. I
have not experienced anything so warm and caring from the medical community
since I was a child in the 1960s. Even though the outward appearance
of the surgical center is similar to any emergency room, it is the staff
that made the difference that day. Unlike the cold, impersonal and
antiseptic attitude that haunts the typical hospital, your staff was engaging
and extremely attentive to my needs. Thanks for a truly uncommon medical
experience.”
Brian –
Alexandria
“The staff was outstanding!!! Excellent people skills, professional
and easy to speak with! I was impressed! You should let them
know how much they are appreciated!”
John –
Sterling
“Overall our experience with Dr. McMahon and the staff at Commonwealth
Orthpaedics has been excellent. From our first visit when we discussed
my husband’s injuries, the visit where we discussed the MRI results
and the surgery procedures to the surgery itself. All the staff care
about my husband as an individual and not as another orthopedic injury, they
took their time to answer questions and be supportive throughout the whole
procedure. Definitely we will always appreciate all your support and
services.”
Gisela –
Bristow
“I have had multiple surgeries over the years and I have to say that
this procedure was the best! Everyone was so nice and accommodating,
friendly and really caring! Thank you so much for such a positive experience.”
Connie –
Gainesville
“All staff was kind, informative, and paid attention to my daughter. This
was her second surgery at the facility and she wasn’t afraid to go
back since she had such a positive experience the first time.”
Danielle –
Chantilly
“I can honestly say that this is the finest medical facility that
I have ever had the opportunity to have to visit. I was treated with
the utmost courtesy and respect. Everything that was done was done
is a professional manner by a staff that was friendly, outgoing, cooperative,
and pleasant. Those that are working in this facility should be proud
of their association with it, for it is indeed an outstanding organization.”
Robert – Annandale
“I cannot tell you how wonderful everyone was! Perhaps you all
should have a side job of teaching others your “bedside manner”! I
could not imagine any aspect of the entire experience could be improved. Everyone
was professional, caring, upbeat, took the time to explain and listen to
any questions/concerns. “
Anonymous
“In response to your feedback questionnaire, I would like to say that
I have rarely interacted with an organization that was able to maintain such
a high degree of efficiency and professionalism while exhibiting a personal
and caring attitude to the individual. I was never made to wait or
feel hurried, all my questions were answered (most before they were asked)
and everyone I met made me feel like they cared about me, personally. My
thanks and appreciation to all involved.”
Samuel –
Burke
Physical Therapy
“I have been a patient at the Fairfax Commonwealth Orthopaedics physical
therapy center for three months. I want to comment each and every person
from the front desk to the therapy room. Everyday, I am welcomed by name,
with a smile. Your paper work is ready and available. With a smile, the aides
escort you to the therapy room, where you immediately begin your therapy
routines. They are skillful at keeping an eye out ensuring your exercises
are executed in the proper manner. The therapist are well trained
in their field. After an individualized program is created, the work begins.
Working with each patient, the treatments are executed with smoothness. They
work well with their aides, using them to their potential. The charts are readily
available so the aides can confirm that the routine exercises are performed.
There is a warm comforting mood that prevails throughout the clinic. This gives
the client a feeling of trust and reassurance. All the therapists are exceptional
in their field when working with individuals. Their competence is evident as
they follow the individualized program, which conforms to the doctors’ prescription.
I feel my inability (at the beginning), to perform certain tasks, has improved
because of the expertise of the therapists.”
Nancy – Fairfax
“I was a patient at your physical therapy facility in Fairfax form
January through March 2007. The therapy was for a total knee replacement.
I
consider myself extremely fortunate to have had the opportunity to work with
my therapist. She is the ultimate professional, compassionate and client
centered. In addition to my physical therapy program, she set goals, helped
me challenge myself, then followed through to make certain I attained said
goals-all of this with a smile and a real commitment to my progress. She
is outstanding.
Accolades and many, many kudos to everyone in that office.
All were pleasant and friendly. Their gratuitousness, concern and willing
assistance made it possible to look forward to each session.
Please be assured
that, without reservation, I have and will recommend your facility.”
Barbara – Annandale
“Thank you, you are great people and you did a wonderful job on my
knee. I am very pleased with the results and so is Dr. Kittredge. It
is not very often you find a group of people that area all so friendly, pleasant
and professional.”
Michael – Springfield
“I recently completed two months of physical therapy at your Reston
facility. The facility is very well run and equipped. It has a pleasant
atmosphere and all the personnel involved are professional and also very
nice and welcoming. My therapist, Allison, is wonderful. She
is totally professional, extremely talented and hard working, and a very,
very nice and thoughtful person. I would not only recommend your facility,
I would actively urge friends to consider it.”
Georgia – Reston
“I have just recently finished a session of physical therapy at the
Arlington facility. I feel compelled to let you know how pleased I
was with the treatment I received. Not only am I feeling better physically,
but I was very impressed with the staff at the center. From the welcoming
front desk staff to the professional therapist and assistants, I was treated
with utmost courtesy and care by all. You can be very proud of all
of the employees, as they should be of themselves. Thank you for this
positive experience.”
Carol – Falls Church
Physician Office Visits
“Recovering from a total knee replacement is not fun, but your staff has been wonderful and has helped smooth edges of the paperwork hassles that were encountered. Getting prescriptions ready for pickup, getting notes signed for work, whatever I needed their help with, they did efficiently and with a smile.”
Wanda –
Falls Church
“There is no way that I can adequately thank you for what you’ve
done. Your skill as a physician and your compassion as a human being
have given me a second chance at life. Your technical expertise as
a surgeon was exceeded only by the extraordinary kindness, support and patience
that you offered to my family and me during my difficult days in the hospital. Some
debts in life are too great to be repaid, and my debt to you is probably
one of them, but it’s important to me that you understand how much
of a difference that you’ve made in my life, and in my family’s
lives. We will never forget what you’ve done for us.”
Steve – Fairfax
